Having problems with your account? Experiencing difficulty using the website? Have a question about an ROI Inner Circle feature? Check the FAQs below for a quick and easy answer. If you still have a question, fill out the form below or utilize the red chat icon in the bottom right of the screen and we’ll get back to you soon!

Frequently Asked Questions

There could be a few reasons.


First make sure you are logged in by going to


If you are logged in and still don’t have access, do the following:


Go to your Account, select the Subscriptions tab and check that your membership subscription is showing a Yes in the Active column.


If your subscription is active, then please try logging out of your account, clearing your browser cache, and then logging back in again.


If this does not fix the issue, please contact us using the form below and let us know what page or URL you are on and what action you are taking when receiving this error.

The best place to ask questions about a deal is during our group calls, or you can post in the Community Forum and get feedback from the investor community. If you’d like to do a deeper dive, you can book a 1:1 Coaching Call.


1:1 Coaching Calls are included with the Inner Circle membership.

You can find out when our next call is on your member dashboard. From the dashboard or the Library menu, you can also access all previously recorded calls and classes, in addition to other resources. 

You can change your billing information by going to your Account, selecting the Subscriptions tab, and selecting the Update option on the right side of the screen.

Yes! We’d love to have you upgrade your subscription to an annual membership. 


To do so, go to your Account, select the Subscriptions tab, and select ‘Change Plan’. You will see a pop-up with the option to select an annual membership. You will confirm this select by clicking on ‘Select Plan’ and will be brought to the payment page. Once you enter your payment details and click to sign up​, your subscription will be ​switched to renew annually and your current subscription will be automatically canceled.


​Please note your membership will be prorated to take account of any time you have remaining on your current subscription period, so you ​may see an altered price on the checkout page.

These things happen! Don’t worry though, your account will not be canceled until your payment fails four times.


If your card details have changed, you can go to your Account, select the Subscriptions tab, and you should see a link to ‘Update’ your billing details. Once you change your card details, your payment will be processed immediately.


If you pay by PayPal, please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.


Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the ROI Inner Circle until payment is successful. We will try to collect payment 4 times after which your account will be automatically canceled.


If your subscription is canceled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the ROI Inner Circle.

Please contact us using the form below or email us at if you have any further questions about failed payments.

You can cancel your account at any time by going to your Account, and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.


Click the Cancel link, complete the form, confirm your cancellation, and you’re all set. You will be taken back to the previous screen with an on-screen notice that the cancellation was successful and you will also receive an email confirmation that the cancellation was successful. Please note that once completing the form, you will need to confirm your cancellation on the next page – if you don’t do this your cancellation will not be processed.


Once you cancel your account you will retain access to ROI’s Inner Circle until your current subscription period ends. You can, of course, rejoin anytime in the future, but please know that once your membership has been canceled, you lose access to your current subscription rate.  


NOTE: Please cancel your account BEFORE your next payment is due. Per our Terms & Conditions, no refunds will be made for any membership fees already paid.  As you will retain access to the ROI Inner Circle until the end of your current subscription period; you can cancel as far in advance as you would like.

It only takes a few steps! Choose your browser from the list below to find instructions on how to clear your cache:


Still need help? Send us a message!